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According to a Business.com article, would you do business with your own company? If you searched for your company by its brand name and added the word “reviews” at the end, would you be happy with what people are saying?

Competition is fierce in today’s digital age, with nearly every business claiming the best products and services and touting fantastic customer service. How then do people decide which company they’re going to do business with?

To improve your online reputation marketing efforts, you can simply start by responding to all your existing customer reviews. Sadly, this is one of the most neglected and under-utilized online reputation marketing strategies around, yet it’s one of the easiest to execute. Here are five reasons why you want to respond to every single customer review.